Housing Maintenance
Handheld technology can help remove paperwork from the property maintenance function while improving efficiency and responsiveness to customer demand.
Customer signatures can be captured to confirm attendance at a job, and these are uploaded wirelessly for subsequent query online at any time.
How can it be deployed in my organisation?
Jobs for engineers/tradespeople are created as normal in your back office system. However, instead of being printed, they are transmitted wirelessly to handheld computers used by your engineers/tradespeople. Details of the job to be undertaken are displayd on each handheld, and the engineer/tradesperson records the work undertaken and captures a customer signature. The signed worksheet is then uploaded wirelessly from the handheld and is made available for import to your back office system.
What are the benefits?
Reducing paperwork, increasing efficiency and improving visibity are the major benefits of the solution. Other benefits include:
- Reduced adminstration due to less rekeying of information
- Reduction in errors because information does not have to be rekeyed by office staff from handwritten information
- Full auditability for each job
- Job assignments and job completion can be made available to customer service staff within minutes
- Purchases can be tied directly back to each job
- 'Carded' jobs, i.e. those that could not be undertaken, are recorded and can be analysed at to the cause
- Engineers/tradespeople can often undertake an extra job per day because they don't have to travel to a depot to collect paperwork
eMobile solutions for the Property Maintenance Industry
Service Jobs (Sentrio eService)
Cut out paperwork with this handheld solution that not only records work undertaken but also purchases made and time spent.
All information is transmitted wirelessly to staff while they are working in the field, which minimises the trips they have to make to depot. This saves fuel, but also enables them to undertake additional work.